JTI Inc. Cleveland

Trailers, Hitches, & Maintenance


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Top 5 Ways To Use Down Time At Work

When you do have small gaps in business during the day? As a manager, those times are excellent opportunities to engage with your employees.

Here are 5 things you can do to motivate your staff:

  • Genuinely ask how they are: If they feel you care; they will care. By understanding what what is important to your employees, you can learn what motivates their work. There is a fine line between personal and TOO personal, but you as a manager CAN manage that. (Note: Ask to know enough, don’t ask to get involved.)
  • Buy them lunch: Don’t just give them lunch; sit with them, talk to them, listen to them. Lunch is supposed to be a fun time, though – so, make sure you don’t “cramp” their style in a way that makes anyone uncomfortable because you are there.  Be genuine. Even though yours is a manager/employee relationship, you’re co-workers. Remember that.
  • Give them a break: Make it a productive break from work. Say you’ll step in for 5 minutes. This gives employees on the frontline a break, so they won’t have to produce and/or interact with customers, but they’ll still be present to learn something new. It’s a perfect opportunity to role-model, and to gain insight into how you might improve operations.
  • Give them another break: A real break! Let an employee take a walk, get outside, breathe some fresh air, sit in the office and stare at the wall… whatever it is, it’s time to re-group, re-charge, and re-energize in a positive way.
  • Be ready: For those down times, you can be pro-active and have a list of small things that you NEED to review with your employees.  You may need to mention something important, train for an upcoming marketing campaign, or plant a seed of advice. Whatever it is, keep it positive.

When it comes down to it, all time should be productive, and down time spent re-charging is productive. It ultimately impacts overall productivity in a positive way. Stay positive, be a good leader of your team, and always strive to be better as a team.

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At JTI, wScreen Shot 2014-12-23 at 11.28.53 AMe try to follow this advice every day. Would you like to work here? Follow us on Facebook or Twitter to find out when we’re hiring, or check our website for openings.)


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The 5 BEST Ways To Avoid Slow Times In Your Business

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The worst thing you can have in any industry is a lull in business. Or is it? You never want to leave your employees with no work to do (not only is it financially stressful, it’s also hard on employee morale). On the other hand, knowing how to productively fill downtime is great for business and for employee satisfaction.

Here are 5 SIMPLE tips to avoid slow business times.

  1. Don’t forget the fundamentals: Customer Service should ALWAYS be your greatest priority.  Think of it this way: For every bad customer experience, you will lose 7-21 customers.  People rarely discuss good experiences (see below), but ALWAYS discuss bad experiences.
  2. Give more than what is expected: With every customer, give them more than they expect: use eye contact, try to learn and remember their name, shake their hand when appropriate, and listen for those little things that will mean a lot to them… and give it to them. Customer Service studies show that it is small things that make a difference: gift wrapping, a consistent smile; a personal phone call reminder, etc. Be creative, it will set you apart from others. Got a lull in business? Call a client you haven’t seen in awhile. “I was wondering how things are going, and wonder if there’s anything we can help you with,” are truly magic words.
  3. Think ahead: if there is a sale and/or service that you provide for your customers; schedule them at the original point of sale.  Hair salons are best at this, when the client is paying, they schedule their next appointment. At JTI, we know when your trailer will need to be serviced based on your business, so we will pre-schedule your service appointment so you do not have to remember. We’ll give you a personal call to remind you, as well, the day before.
  4. Keep your customers interested: Social media engagement, blogging, and/or a newsletter; catered specifically to your brand, posted and sent on a consistent and regular basis will nurture your customer relationships. If anything it is a friendly reminder that says, “Yes, we are still here, and ready for your business whenever you may need us.”
  5. Give Back: Schedule events and personally invite your customers.  They can be fun, educational, and possibly an exhibition of new products and/or services.  Plan to have seasonal events that are all unique. The more you have events, the greater your loyal customer base will be.

BONUS TIP >>> Always say Thank You! if your customers did not exist, your business would not exist.

Thank you for reading our blog!

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At JTI, wScreen Shot 2014-12-23 at 11.28.53 AMe value our customers and employees, and try to follow this advice every day. Would you like to work here? Follow us on Facebook or Twitter to find out when we’re hiring. (Hint: we’re hiring now!)