JTI Inc. Cleveland

Trailers, Hitches, & Maintenance


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Winning in Cleveland: Teamwork and Steady Effort

THE CLEVELAND INDIANS ARE GOING TO THE WORLD SERIES. — Terry Pluto and all of NE Ohio, October 19, 2016

keepsake-tribe

Tribe Keepsake Edition Cleveland Indians World Series Bound

Could we be any happier?

In Cleveland for more than 80 years, you better believe we’re fans of The Land. And like so many other Cleveland sports fans, we feel that while our recent spate of winning is long overdue, it’s not a surprise.

In Terry Francona we have a great leader, and he has built and coached a team of hard-working players and coaches. If there is an answer in why Cleveland is winning now, it can be summed up in the word “team.”

Yes, we’re thrilled! And we hope our customers can say the same – not just about the Tribe, but about how we’ve run our business. We’ve always felt the way to deliver a great performance demands focus, solid leadership, and a strong and steady team effort.

At the moment we are focused on baseball — and certainly will be in the coming World Series!! But we’ve never claimed to be baseball experts. We can say, however, that because our focus has never wavered, our leadership has remained steady, that our team is “all in.” That’s why our customers rely on us to keep their trailers rolling.

If you want to talk Tribe, we’re willing, this week more than ever!! But that’s true of everyone in Cleveland today. If you want to talk about trailers and hitches, you know where to come.

 


JTI, Cleveland trailer expertsTribe Fans and Trailer & Hitch Experts

Since 1935

440.232.4311

 


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Top 5 Ways To Use Down Time At Work

When you do have small gaps in business during the day? As a manager, those times are excellent opportunities to engage with your employees.

Here are 5 things you can do to motivate your staff:

  • Genuinely ask how they are: If they feel you care; they will care. By understanding what what is important to your employees, you can learn what motivates their work. There is a fine line between personal and TOO personal, but you as a manager CAN manage that. (Note: Ask to know enough, don’t ask to get involved.)
  • Buy them lunch: Don’t just give them lunch; sit with them, talk to them, listen to them. Lunch is supposed to be a fun time, though – so, make sure you don’t “cramp” their style in a way that makes anyone uncomfortable because you are there.  Be genuine. Even though yours is a manager/employee relationship, you’re co-workers. Remember that.
  • Give them a break: Make it a productive break from work. Say you’ll step in for 5 minutes. This gives employees on the frontline a break, so they won’t have to produce and/or interact with customers, but they’ll still be present to learn something new. It’s a perfect opportunity to role-model, and to gain insight into how you might improve operations.
  • Give them another break: A real break! Let an employee take a walk, get outside, breathe some fresh air, sit in the office and stare at the wall… whatever it is, it’s time to re-group, re-charge, and re-energize in a positive way.
  • Be ready: For those down times, you can be pro-active and have a list of small things that you NEED to review with your employees.  You may need to mention something important, train for an upcoming marketing campaign, or plant a seed of advice. Whatever it is, keep it positive.

When it comes down to it, all time should be productive, and down time spent re-charging is productive. It ultimately impacts overall productivity in a positive way. Stay positive, be a good leader of your team, and always strive to be better as a team.

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At JTI, wScreen Shot 2014-12-23 at 11.28.53 AMe try to follow this advice every day. Would you like to work here? Follow us on Facebook or Twitter to find out when we’re hiring, or check our website for openings.)


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The 5 BEST Ways To Avoid Slow Times In Your Business

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The worst thing you can have in any industry is a lull in business. Or is it? You never want to leave your employees with no work to do (not only is it financially stressful, it’s also hard on employee morale). On the other hand, knowing how to productively fill downtime is great for business and for employee satisfaction.

Here are 5 SIMPLE tips to avoid slow business times.

  1. Don’t forget the fundamentals: Customer Service should ALWAYS be your greatest priority.  Think of it this way: For every bad customer experience, you will lose 7-21 customers.  People rarely discuss good experiences (see below), but ALWAYS discuss bad experiences.
  2. Give more than what is expected: With every customer, give them more than they expect: use eye contact, try to learn and remember their name, shake their hand when appropriate, and listen for those little things that will mean a lot to them… and give it to them. Customer Service studies show that it is small things that make a difference: gift wrapping, a consistent smile; a personal phone call reminder, etc. Be creative, it will set you apart from others. Got a lull in business? Call a client you haven’t seen in awhile. “I was wondering how things are going, and wonder if there’s anything we can help you with,” are truly magic words.
  3. Think ahead: if there is a sale and/or service that you provide for your customers; schedule them at the original point of sale.  Hair salons are best at this, when the client is paying, they schedule their next appointment. At JTI, we know when your trailer will need to be serviced based on your business, so we will pre-schedule your service appointment so you do not have to remember. We’ll give you a personal call to remind you, as well, the day before.
  4. Keep your customers interested: Social media engagement, blogging, and/or a newsletter; catered specifically to your brand, posted and sent on a consistent and regular basis will nurture your customer relationships. If anything it is a friendly reminder that says, “Yes, we are still here, and ready for your business whenever you may need us.”
  5. Give Back: Schedule events and personally invite your customers.  They can be fun, educational, and possibly an exhibition of new products and/or services.  Plan to have seasonal events that are all unique. The more you have events, the greater your loyal customer base will be.

BONUS TIP >>> Always say Thank You! if your customers did not exist, your business would not exist.

Thank you for reading our blog!

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At JTI, wScreen Shot 2014-12-23 at 11.28.53 AMe value our customers and employees, and try to follow this advice every day. Would you like to work here? Follow us on Facebook or Twitter to find out when we’re hiring. (Hint: we’re hiring now!)

Meyer Snow Plow


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Building Your Snow Plow Business

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Today: Building your Snow Plow Business

We see guys come in everyday during the long Cleveland winter looking cold, weary, and very overworked.

How can you make snow plowing both lucrative & non-stressful? In order of business development, start with number one and grow to number three. As a business owner, always have the point of view of making life easy and growing your business.

  1. Build a Team: Get two to three other guys in your truck. At each location you can rotate roles. Get a manual salt spreader and a shovel. Take turns for each location. Having other hands will also keep you company. Have someone in charge of tracking the locations. All you will have to do is drive the truck and do the large snow pushing; which we all know is the fun part. Don’t forget to assign each crew member their designated donut days.
  2. Take Charge of a Crew: Instead of you doing the driving and the plowing, build your accounts so that you can sit in your warm office and assign jobs to your crew of 1-2 trucks. Build slowly by focusing on sales, customer relations, and marketing. You will have to stop on customer sites once per day to check on your crew’s work and check in with customers as necessary.
  3. Build a Fleet:  Now you have 50-100 accounts, you have managed 1-2 trucks, it’s time to build your business. Expand to doing all of the sales and marketing for 4-6 trucks. You are now even paying someone else to do the job you were doing in #2. You are the CEO and you manage the manager who is managing the crew. Next steps would be to hire someone to do the sales and marketing, BUT, sometimes business owners stop here because they like to stay in touch with the business.

Business growth is up to you. You are more than capable of growing your business each year. This could represent a high level three year plan for you. As long as your point of view is always as the leader with a drive to grow you can achieve this. Have confidence that not everyone is taking the time to think like this so you have one leg up in the game.  Call us at JTI anytime for expert business growth advice; we are always available for that conversation. As you grow; we grow. We’ll be there for you anytime you have business growth questions.

Be safe snow plowing! Stay Warm!

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Got questioScreen Shot 2014-12-23 at 11.28.53 AMns? We know plows, hitches, spreaders…and how crazy the business can be. Call 440.232.4311 or stop in to talk to our experienced team. Time to add a plow to your fleet? We sell new and used. Check out our inventory online or in person.